Terms and conditions
Transactions made through the Virtual Store are subject to these terms and conditions, as well as current Peruvian legislation.
By making a transaction on this channel, you are deemed to have accepted the terms and conditions described below.
We may modify the Terms and Conditions at any time without prior notice. For this reason, we recommend reviewing the Terms and Conditions each time you use the site.
We will do our best to ensure the availability of the website services, as well as the absence of errors in any transmission of information. However, we cannot be held responsible when services are affected due to the nature of the internet.
- CUSTOMER REGISTRATION
To purchase products on the site, registration is not required. If you do not register, you must complete the billing and shipping information to complete the purchase.
If you want to be able to track your product, keep a purchase history, or be part of the CDL club, you need an account.
To create your account, you must provide an email address; a pre-generated password will be sent to your email. From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
- SECRET KEY
Once registered, the customer must enter their email address and password to access their account.
If you forget your password, click "Forgot your password?" when you log in. We'll send a new password to your email.
- PAYMENT METHODS
The products offered on this website can be paid for using the following payment methods.
- Visa debit and credit card.
- MasterCard debit and credit card.
- Diners Card.
- American Express.
- Bank transfer.
- VALIDITY, PRICE AND STOCK OF THE OFFERS CONTAINED ON THIS SITE.
The prices of the products listed in the Online Store are in local currency (S/.), as are the payment receipts issued. Furthermore, both the product prices and delivery costs include VAT.
The prices of the products published on this site are valid only while they appear on it. Any information contained on this site may be modified at any time and without prior notice.
Product stock will be clearly indicated in each product's information, and once it is out of stock, it will no longer be available. If a product is out of stock, the customer will be notified to arrange an exchange.
- PAYMENT RECEIPTS
The customer must correctly decide the type of electronic document that will be requested as proof of payment for their purchase, since in accordance with the Payment Voucher Regulations approved by Superintendency Resolution No. 007-99/SUNAT (RCP) and the Consolidated Text of the General Sales Tax and Selective Consumption Tax Law, approved by Supreme Decree No. 055-99-EF and its amending regulations, no changes will be made: “There is no current procedure that allows the exchange of sales receipts for invoices, and credit notes are not intended to change the purchaser or user listed on the original payment voucher.”
By accepting these terms and conditions, the customer authorizes the electronic receipt to be sent to the email address provided during the purchase process.
- BRAND
Claire de Lune is a trademark registered with INDECOPI. The use of the trademark (name, logo, and graphics) is expressly prohibited without prior written authorization.
- COMMUNICATION
The user accepts that clairedeluneperu.com may send you emails to advise you on changes or updates to the site, product information, or any other relevant effects.
- PROMOTIONAL ACTIVITIES
By participating in sweepstakes, contests, promotions, and/or requests for promotional information or product updates, the user agrees that clairedeluneperu.com may use their information for commercial and promotional purposes.
Any contest or promotion described or published on this site will be governed by the regulations governing that event.
- RESTRICTIONS ON USE.
The user agrees that all information contained on the page (content, trademarks, logos, drawings, among others) is the property of clairedeluneperu.com or its owners, and all rights thereto are expressly reserved. The use of any content without the express prior written consent of clairedeluneperu.com or its owners is prohibited.
- RIGHTS OF THE USER OF THIS SITE.
The user will enjoy all the rights granted by consumer protection legislation in force in Peru, as well as those granted in these terms and conditions.
- COMPLETE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
- ADDITIONAL INFORMATION
For any additional information regarding purchases, returns, or shipping, please visit our Shopping Guide, Exchange and Return Policy, or Shipping sections. For any other information, please contact us at info@clairedelune.com.pe.
VALENTINE'S DAY CAMPAIGN – FEBRUARY 2025
CAMPAIGN CONDITIONS:
Campaign Validity: February 1-14, 2025.
Requirements:
– Only natural persons over 18 years of age may participate.
– Purchases from Claire de Lune physical and online stores are eligible.
Detailed restrictions apply below.
Prize:
1 night at Hotel B – Lima, for 2 people (with breakfast included)
Mechanics:
• When purchasing any product in physical stores or on the Claire de Lune website, the customer will have the option to participate in the drawing for 1 night at Hotel B – Lima, for 2 people (with breakfast included), by filling out their details in the following form: https://bit.ly/sorteo-valentinsday
Delivery and exchange of prizes:
– The winner will be announced on February 15th on Claire de Lune's social media channels and must contact the company to arrange for the delivery of their prize (voucher).
RESTRICTIONS:
– Redeeming the prize at Hotel B is subject to room availability. The customer must coordinate availability with the hotel.
– The images shown of the award are for reference purposes only.
– The winner has only 30 days to redeem the prize.
– A campaign participant can only win once.
– There is only one winner.
– For more information, please contact WhatsApp at 947429992
SUMMER SALE PROMOTION
CAMPAIGN CONDITIONS:
Valid from February 28, 2025, while supplies last. Products eligible for Summer Sale discounts can be found on our website: https://clairedeluneperu.com/collections/summer-sale1
COUPON SUMMER10
CAMPAIGN CONDITIONS from March 17, 2025 to March 31, 2025.
The coupon is delivered to the customer via email when they make a purchase online. The coupon, titled SUMMER10, can only be used once on a single purchase and is exclusive to products that do not have discounts.